FAQs
Frequently Asked Questions + Shipping
1- When Will My Order Ship?
Shipping information is updated 2-3 days after order confirmation
- Orders are usually processed and shipped within 2-3 working days of purchase.
2- How Long Does Shipping Take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 5 to 15 days for (USA,UK,FR, EUR) and 5 to 15 days for (CAN, AUS) and 3 to 5 weeks for the rest of the world.
3- My order has not arrived yet, is it normal?
Delivery takes about 1 to 3 - 4 weeks. If you placed your order less than a week ago, just be patient, your item is on the way.
If you have not received your item within 5 weeks then you are refunded and you keep the item when you receive it, without delay or additional procedure.
4- Why is the delivery so long?
To avoid high storage and labor costs, our products are located abroad. This allows us to offer you items at competitive rates and be responsive on the release of new products
5- I want to cancel my order, is it possible?
Yes, you have 24h from the moment your order has been made. Just send us an e-mail at louis@jo-tik.com we will cancel your order and we will refund you.
6- There are products missing at my order, where are they?
We have several suppliers, when you order, each supplier takes care of a particular product. If you order different items, you will receive several packages and they will arrive at different times (some will be faster, others will be slower). However, if you order X times the same product, you will only receive one package.
7- How do I know if my order is being delivered?
You can check the status of your order at any time by sending us an email to louis@jo-tik.com we will respond within 24 hours on weekdays, 48h on weekends.
8- My item is damaged, can I have a refund?
Of course, if your item is broken, send it back to us and it will be refunded or exchanged.
9- I am not satisfied with my order, can I be refunded?
Absolutely, you just have to contact us and we will give you the procedure. You have 14 days from receipt of the goods. All you have to do is send us the item and we will refund it 100%. The return costs are your responsibility.
Only items returned in a condition for resale (assuming they are returned in their original packaging) will be accepted.
As a result, items returned incomplete, damaged, damaged or soiled will not be returned.
10- How to contact you?
By email (louis@jo-tik.com) or by messenger (answer within 24 hours on weekdays, 48h on weekends)
11- Can I contact you by phone?
For the sake of speed, we do not take calls. To process an e-mail takes us a few seconds or minutes, while a call lasts an average of several minutes. To avoid fees and offer you the lowest prices, we only respond by e-mail. Know that we do not ignore anyone and respond quickly. If you have doubts, do it test.
12- Can I trust you?
Our site is 100% secure, it is hosted on an HTTPS server (the small green padlock displayed on the left of the site address proves it). All pages of our shop are secure while most merchant sites only secure the shopping cart and payment pages.
In addition, all payments are made via Visa, Mastercard and Paypal, these world leaders represent a guarantee of security for online transactions.
13- Can I cancel an order?
yes you can cancel the payment of an order 24 hours after having passed, otherwise you can no longer cancel until the receipt of the package
Thank you for your visit.